> ## Documentation Index
> Fetch the complete documentation index at: https://cal.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Impersonate team and organization members

> Learn who can impersonate members, how to start from a team or organization member list, and how to return to your own account.

Impersonation lets someone with the required permission temporarily sign in as another member to help with their Cal.com setup or troubleshoot an issue. You don't need the member's password.

> [!WARNING]
>
> This is not a read-only preview. While impersonating someone, you can make changes on their behalf. Check the username in the impersonation banner before making changes, and stop impersonating when you're finished.

## Who can impersonate members?

| Context | Who can do it by default | Where to start |
| - | - | - |
| Standalone team | Owners and admins of that team | The team's **Members** page |
| Organization | Organization owners and admins | The organization's **Members** page, or a team's **Members** page where you have access and impersonation permission |

* Members don't have impersonation permission by default. If your organization uses custom roles or has adjusted team roles, access depends on the permissions assigned to your role. See [Roles and permissions](https://cal.com/help/roles/roles-and-permissions.md).
* An admin cannot impersonate an owner. You cannot impersonate yourself.
* The person you're impersonating must have accepted their invitation and must allow impersonation.
* Being an admin of one standalone team does not give you access to people in another team.

## Impersonate a team member

**1. Open the team's member list**

Go to **Settings**, find your team under **My teams**, and select **Members**. You can also open the menu on the [Teams](https://app.cal.com/teams) page, choose **Edit team**, and then select **Members**.

**2. Choose the member**

Open the **⋯** menu next to the member you want to help and select **Impersonate**.

![Team Members page with the member's three-dot menu open and Impersonate highlighted](https://mintcdn.com/calcomhelp/cpSDqdME_22DobK6/images/impersonation/team-member-menu.png?fit=max\&auto=format\&n=cpSDqdME_22DobK6\&q=85\&s=35fc057cb5c7a765ed0fbea13b30ff48)

**3. Confirm impersonation**

Read the warning, then click **Impersonate** in the confirmation dialog. Cal.com switches you into the member's account.

![Confirmation dialog warning that impersonation allows changes on the member's behalf, with the Impersonate button highlighted](https://mintcdn.com/calcomhelp/cpSDqdME_22DobK6/images/impersonation/confirm-impersonation.png?fit=max\&auto=format\&n=cpSDqdME_22DobK6\&q=85\&s=e6af5c62aaf6b6dda67ee8a3f77474b2)

## Impersonate an organization member

You can start from either the organization's member list or a team's member list. Both sign you into the member's account, not a read-only view limited to that team.

### From the organization's Members page

**1. Open organization members**

Go to **Settings**, find your organization's name in the sidebar, and select **Members**. You can also open [Members](https://app.cal.com/members) from the main sidebar.

**2. Choose the member**

Find the person, open their **⋯** menu, and select **Impersonate**. You don't need to find which team they belong to first.

![Organization Members page with Impersonate highlighted in a member's three-dot menu](https://mintcdn.com/calcomhelp/cpSDqdME_22DobK6/images/impersonation/organization-member-menu.png?fit=max\&auto=format\&n=cpSDqdME_22DobK6\&q=85\&s=1d2fc6cfec2de2967b996d76ac9c3108)

**3. Confirm impersonation**

Click **Impersonate** in the confirmation dialog.

### From a team within the organization

Open that team's **Members** page under **Settings**, then use the member's **⋯** menu > **Impersonate** and confirm, just as you would for a standalone team.

![Members page for a team within an organization, with Impersonate highlighted in the member's menu](https://mintcdn.com/calcomhelp/cpSDqdME_22DobK6/images/impersonation/organization-team-member-menu.png?fit=max\&auto=format\&n=cpSDqdME_22DobK6\&q=85\&s=9cd289638c2a9a6d691f6bff17b267fc)

Opening a team's settings does not grant extra impersonation permissions. If you have organization-wide access but can't impersonate from a particular team's list, use the organization's **Members** page instead.

## Stop impersonating and return to your account

While impersonating, a banner at the top of Cal.com shows **Impersonating username** and the member's username. Click **Click here to stop** in that banner to return to your own account.

![Orange impersonation banner at the top of Cal.com with Click here to stop highlighted](https://mintcdn.com/calcomhelp/cpSDqdME_22DobK6/images/impersonation/stop-impersonation.png?fit=max\&auto=format\&n=cpSDqdME_22DobK6\&q=85\&s=e1b9c95ce06277df47e52cdbe5dd6568)

For organizations, impersonation starts and stops are recorded in [Audit logs](https://cal.com/help/enterprise/audit-logs.md).

## Control who can impersonate you

### Turn off all impersonation

Go to **Settings** > **Security** > [**Impersonation**](https://app.cal.com/settings/security/impersonation) and turn off **User impersonation**. This blocks impersonation of your account by Cal.com support as well as team and organization owners and admins.

![Security Impersonation settings with the account-wide User impersonation switch highlighted](https://mintcdn.com/calcomhelp/cpSDqdME_22DobK6/images/impersonation/account-wide-impersonation.png?fit=max\&auto=format\&n=cpSDqdME_22DobK6\&q=85\&s=63f35bbe43f9b2d35202814489fc54c2)

### Change your preference for one team

Go to **Settings** > your team > **Settings** and change **User impersonation**. This is your own preference for that team, not a switch that enables impersonation for everyone in the team.

![Team settings with the member's team-specific User impersonation preference highlighted](https://mintcdn.com/calcomhelp/cpSDqdME_22DobK6/images/impersonation/team-impersonation-setting.png?fit=max\&auto=format\&n=cpSDqdME_22DobK6\&q=85\&s=3fc6eb4942cb00fc11dd8bc0b50da9a4)

Turning this on does not override an account-wide opt-out in **Security** > **Impersonation**.

## Why is Impersonate missing or not working?

* **Check your permissions.** You need impersonation permission for the relevant team or organization. An admin cannot impersonate an owner.
* **Check the invitation.** Pending members must accept their invitation first.
* **Ask the member to check their preferences.** Their account-wide setting can block impersonation even when a team setting allows it.
* **Check the organization.** Organization impersonation requires Cal.com to have reviewed the organization. If the option is unavailable despite the correct permissions and member settings, contact Cal.com support.

## Related articles

* [Team settings](https://cal.com/help/teams/team-settings.md)
* [Roles and permissions](https://cal.com/help/roles/roles-and-permissions.md)
* [Password, impersonation and compliance](https://cal.com/help/security/security-settings.md)
* [Audit logs](https://cal.com/help/enterprise/audit-logs.md)


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