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This setting lets you send visitors to a URL of your choice when they open a booking link directly instead of arriving through a routing form. It’s useful for booking links that are only meant to receive traffic that has already been qualified by a routing form, so anyone who lands on the booking page some other way gets pointed to the right place.

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Useful when:

  • You use routing forms to qualify leads and only want qualified traffic to reach a specific booking link.
  • You want to redirect direct visitors to a marketing page, a general contact form, or a support portal.
  • You want to keep a shareable link tidy without exposing a booking page to unqualified traffic.

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How to enable:

  1. Open the booking link you want to configure.
  2. Go to the Privacy & security section under Policies.
  3. Toggle Redirect when accessed without routing form.
  4. Enter the URL you want visitors to be sent to.
  5. Click Save in the top-right corner.
Anyone who opens the booking link without a routing form response is now redirected to that URL. Visitors who arrive through a routing form still see the normal booking page.

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Domain restriction for organizations

If the booking link belongs to an organization, the redirect URL must use the organization’s verified domain. This prevents a booking link from being used to send visitors to an unrelated or untrusted site. The URL’s hostname must either:
  • Exactly match the verified domain (for example, acme.com).
  • Be a subdomain of the verified domain (for example, app.acme.com or help.acme.com).
Any other hostname is rejected when you save, and you’ll see a validation error. Personal booking links that don’t belong to an organization aren’t subject to this check.
The verified domain comes from your organization’s auto-accept email domain. If you’re not sure which domain is verified for your organization, ask your organization admin or check your organization settings.